Account Structure

To get noticed, exhibits need a fanatical devotion to concept and detail. Avalon provides responsive and detailed management throughout project planning, design, engineering, implementation and on-site execution. Avalon offers the cross-functional expertise required to carry exhibit concepts into successful reality. Operating in a close-knit team environment, we collaborate with our clients to provide integrated services that ensure an efficient development process for exhibits and events that deliver.

Within Avalon, the client’s point of contact is a dedicated Account Team. In turn, the Account Teams are supported by the following teams: Design, Graphics, Engineering, Estimating/Purchasing, Manufacturing, Show Support Services, Warehousing and Trafficking, Financial Services and Location Management.

Good communication is constant and essential to the successful planning of any event. Every team member works with resolve until our clients’ expectations are not only met, but also exceeded. From project launch onwards, our creative team strives to ensure the selected design reaches into every crevice of its potential.

The Avalon management discipline includes:

Dedicated Account Team as the client’s point of contact
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Attentive response between Avalon and client
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Computerized project management system
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Avalon on-line inventory management system

The Avalon Account Teams are comprised of:

Account Executive

Primary contact and strategist
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Responsible for relationship between the client and Avalon, establishing client needs and creating design request
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Builds the detailed presentation and comprehensive proposal
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Represents revisions, receives approval and performs general problem solving throughout the duration of the account
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Travels to the show for on-site supervision with no cost impact to client
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Follows up with all invoicing and account questions post show

Account Manager

Secondary contact
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Assumes the overall responsibility of obtaining vital information
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Capable of running internal informational meetings
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Provides detailed budget
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Sets and ensures completion prior to target move in date
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Submits time sensitive documents and aids AE with the general service of the account

Show Services Manager

Submits service purchase orders prior to stated deadlines (to receive discount pricing)
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Submits assembly and electrical specifications to facilitate a smooth and efficient installation at the show site
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Tracks all shipments and confirms receipt

Show Services

Avalon Show Service responsibilities include information gathering, coordination, ordering and the communication of all information and details throughout the life of each project, ensuring the ultimate success at every show. We provide complete turnkey service for ordering on-site services and transportation.

All services are arranged prior to the "posted" dates to achieve discounted rates. All completed purchases are sent to the client prior to shipping and all assembly drawings, service orders and exhibit inventories are forwarded to the labor contractor prior to the event.

Avalon coordinates show services including:

On-site service ordering and follow-up

Services ordered to deadline, maximizing price discounts
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Careful processing and checking of each invoice at the end of show

Supervision

Cost effective installation and dismantling - We know your exhibit
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Maximizing services through maintainence of working relationships

Exhibit storage and logistics

200,000 sq ft of warehouse space
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All safety codes are exceeded (A+ Insurance Rating)
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Secured storage areas are temperature controlled (for electronics). Our transportation department solicits the best price from our contracted vendors. The volume discounts we receive are shared with our clients. We track and confirm delivery of every shipment from a large truckload to a FedEx letter.

Online Tools

Avalon provides clients with a fully computerized project management system:

Account Team inputs the customer and project requirements
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Specific orders are directed to production and service teams
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The Avalon computer/communications system enables information sharing between all teams and provides accurate monitoring at all project stages
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All team managers are responsible for delivering quality product on schedule and within budget
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The Avalon project management system is accessible both internally and remotely

Avalon On-Line

Avalon's On-Line inventory management includes:

Graphic inventory (Digital asset management)
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Exhibit inventory
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Past show summaries (including budgets, floorplans and pictures)